Last updated: 1 April 2026
When you create an account we collect your email address and, if you sign in with Google or Apple, the profile information they share (name, and avatar for Google). We collect the lead and CRM data you enter or connect — such as Google Business reviews, Meta page comments, and WhatsApp messages — so our AI can generate replies on your behalf. We also collect usage data (how you interact with the app) to operate and improve the service. On the mobile app, if you enable notifications we store a device push token (issued by Apple/Google) to deliver alerts.
Your data is used solely to provide and improve the Tugon AI service: generating AI replies, displaying analytics, and powering the CRM. We do not sell your data to third parties.
Tugon AI is an AI product. To generate replies, summaries, and suggestions, we send the relevant content you connect or enter — such as customer messages, reviews, comments, and lead details — to third-party AI providers, namely Anthropic (Claude) and OpenAI. This content is processed to produce the AI output and is not used by those providers to train their models. In the mobile app you are asked to consent to this AI processing before it begins.
Tugon AI integrates with Google, Apple, Meta, WATI (WhatsApp), Anthropic, OpenAI, and Paddle (payments). Each provider processes data under its own privacy policy. We send only the minimum data required for each integration to function.
We retain your data for as long as your account is active. You can permanently delete your account and data at any time from the mobile app: open Settings → Delete Account and confirm — deletion completes inside the app. You may also email info@tugon.ai to request deletion. We remove your personal data within 30 days, except where retention is required by law.
All data is transmitted over HTTPS and stored in Supabase with row-level security enabled. API keys and secrets are stored in encrypted environment variables and never exposed to the client.
If you have any questions about this policy, email us at info@tugon.ai.